Humanmood ships with Australia Post and Sendle, Australia’s first carbon-neutral delivery service.
Delivery times vary depending on where you wish to recieve your order.
All orders are processed within 24 hours from the time we receive your order. Any orders made after 2pm AEST on a Friday, over the weekend or on a public holiday, will be processed by the following business day. Delivery times are Monday-Friday during business hours.
Standard Shipping – Between 5-10 business days – All orders will be calculated by the weight of your purchase.
There must be someone at the address to sign for the delivery. If not, a card will be left with details for where the parcel can be collected within five days. However, if you advise for the package to be left without a signature, the receiver takes responsibility for any loss or damage to the package once it has been delivered
Express – Between 3-5 business days – All orders will be calculated by the weight of your purchase.
International orders will be delivered within 7-10 business days.
Please note: International customers are responsible for all custom/duty fees within their own countries.
Once your item has been shipped and you have received your confirmation email, Humanmood is no longer responsible for the item shipped. If problems occur please contact shipping agent.
Once your purchase has been shipped you will receive a notification via e-mail with tracking information for your parcel. Please note tracking information may not be available until after 6pm on day of shipment.
Please choose your items wisely as there are no returns, unless faulty.
All items are quality checked but very occasionally there may be a fault we didn’t find, if found we ask that you please contact Humanmood. Please note that wear and tear in the course of normal use is not considered a fault. All products should be handled with care and come with custom care instruction information that should be adhered to. Please see Care Instructions received with your purchase for further information for your particular item. Any claim for shortage in supply or damage to the items ordered must be notified to Humanmood within 5 days of receiving the goods. Claims after this period cannot be accepted.
If you have any further questions or special requests, please contact us at firstname.lastname@example.org